Privacy Policy on 1win

Introduction

Welcome to the Privacy Policy of 1win Nepal. This Policy governs the collection, processing, storage, and disclosure of personal data through our Websites and Services, including our online and mobile platforms. Throughout this document, “Websites” and “Services” refer to any digital platform operated or owned by 1win Nepal. Our commitment is to protect your privacy and maintain transparency about how your personal information is used. When we mention “Personal Data,” we mean any information that identifies you personally—such as your name, address, email, telephone number, payment details, support inquiries, betting history, chat messages, and more. If your data is anonymized or aggregated to the extent that you cannot be identified, this Policy does not apply.

Because our Services and legal requirements evolve, we may update this Policy periodically. In cases of significant changes, we will inform you via an on-site notification or an email.

Data Collection and Processing

Information You Provide Directly

When you interact with our Websites or register for our Services, you may be asked to supply Personal Data directly. This can include:

• Registration Details: Your name, email address, telephone number, and physical address.
• Verification Documents: Identity proof or documentation required for anti-money laundering (AML) checks, fraud prevention, or compliance with responsible gaming regulations.
• Support and Inquiries: Information you provide when contacting our support team, such as your query details or feedback.

Information Collected Automatically

We also automatically gather certain data when you visit our Websites or use our Services. This includes:

• Device and Usage Data: Your IP address, device type, operating system, browser details, and time-stamped activity logs.
• Technical Information: Cookies and similar tracking technologies that help us understand how you use our Websites. Tools like Google Analytics assist us in analyzing user behavior (e.g., language preferences, navigation paths, and usage frequency).
• Transactional Data: Records of your betting activities, transaction history, and account interactions.

Third-Party Data Sources

Occasionally, we obtain additional information from trusted third parties (such as payment processors or public databases) to verify and supplement the Personal Data you provide. This assists us in ensuring the accuracy of your details and enhancing the overall quality of our Services.

Legal Grounds for Data Processing

Performance of a Contract

We process your Personal Data when it is necessary to establish and execute contracts with you. For example, when you register, place bets, or engage in transactions on our Websites, your data is used to facilitate these contractual obligations.

Legal and Regulatory Obligations

Our data processing activities are also governed by applicable laws and regulations. This includes compliance with anti-money laundering directives, responsible gaming policies, and conditions stipulated in our gambling license. These legal requirements mandate that we collect, process, and, in some cases, retain specific data.

Legitimate Interests

1win Nepal may also process your data to further our legitimate business interests—such as improving our Services, preventing fraud, and managing risk. We carefully balance these interests with your rights and freedoms. For example, analyzing betting patterns or monitoring for suspicious activities is undertaken to protect both you and our community.

Consent

In certain cases—especially when it comes to marketing communications or specific personalization features—we will seek your consent before processing your Personal Data. You have the right to withdraw your consent at any time, and we provide clear instructions on how to do so.

How We Use Your Personal Data

Operational Efficiency

We use your data to ensure that our Websites and Services function smoothly. This includes:

• Account Management: Verifying your age, geographic location, and identity to set up and operate your account.
• Transaction Processing: Managing your deposits, payouts, and financial transactions securely.
• Service Improvement: Analyzing usage data to refine our platform, introduce new features, and enhance the user experience.

Legal Compliance and Security

Your Personal Data is essential for us to comply with legal and regulatory requirements. We use it to:

• Prevent Fraud and Illegal Activities: Implementing measures to detect and mitigate fraudulent transactions, money laundering, or match-fixing.
• Protect Our Community: Ensuring that our network remains secure, that unauthorized access is prevented, and that our overall environment is safe for all users.

Communication and Support

Your data enables us to communicate with you effectively. This may include:

• Service Updates: Informing you about changes, new features, promotions, and important security notices.
• Customer Support: Responding to inquiries or resolving technical, payment, or account-related issues.

Analytical Purposes

Aggregated and anonymized data is used to generate statistical reports and insights. These analytics help us understand user behavior on a large scale and improve our Services, and they may be shared with third parties in a non-identifiable form.

Sharing Your Personal Data

With Group Companies and Third Parties

Your data may be shared with affiliated companies within the 1win group for purposes related to service delivery. We may also disclose your Personal Data to:

• Service Providers: Third parties that assist us with website hosting, data analytics, payment processing, or customer support.
• Regulatory Authorities: Law enforcement agencies, regulatory bodies, and government institutions when required by law or to protect our legal rights.
• Marketing Partners: With your explicit consent, we might share certain data with trusted marketing partners to offer you personalized promotions.

Safeguards in Data Sharing

When transferring data to third parties, we ensure that robust contractual safeguards and technical measures are in place to protect your Personal Data, regardless of where it is processed.

Data Security Measures

Encryption and Secure Transfers

All communications between you and our Websites are secured via industry-standard encryption protocols (TLS/SSL). This protects your Personal Data from interception during transmission.

Access Control and Monitoring

We restrict access to your Personal Data to authorized employees, contractors, or agents who require it to perform their duties. Our systems are continuously monitored for unusual activity, ensuring a prompt response to any potential security incidents.

Physical Security

Our servers are housed in enterprise-grade data centers with strict physical security measures. These include 24/7 surveillance, controlled access points, and regular security audits to mitigate physical threats to your data.

Regular Updates and Audits

We continuously review and update our security practices in line with evolving industry standards and regulatory requirements. Routine audits ensure that our security measures remain robust and effective.

Data Retention Policy

Retention Periods

We store your Personal Data only for as long as necessary to fulfill the purposes for which it was collected. This includes:

• Active Accounts: Your data remains available for as long as your account is active.
• Regulatory Requirements: Data necessary for compliance with legal obligations is retained for a designated period (typically five years after account closure or your last interaction).
• Anonymized Data: In certain cases, data may be anonymized for analytical purposes and retained indefinitely.

Deletion and Correction

You can update or request deletion of your Personal Data through your account settings or by contacting our support team. In cases where deletion is not possible due to legal obligations, we will ensure that the data is securely archived and separated from active records.

Your Rights Regarding Personal Data

Access and Control

You have the right to:

• View Your Data: Request a copy of your Personal Data in a machine-readable format.
• Amend Your Information: Correct inaccuracies in your data.
• Object to Processing: Request that we stop processing your data based on legitimate interests.
• Request Deletion: Ask for the removal of your data when it is no longer necessary or if you withdraw consent (subject to certain legal exceptions).
• Restrict Processing: Limit how your data is used under specific circumstances.
• Withdraw Consent: Revoke previously given consent for data processing.

Exercising Your Rights

If you wish to exercise any of your rights, please contact us at [email protected]. We may ask for additional verification to confirm your identity before processing your request.

International Data Transfers

Cross-Border Data Handling

Your Personal Data may be transferred to and processed in countries outside of Nepal. When this occurs, we ensure that appropriate safeguards are in place. This includes using mechanisms such as the European Commission’s Standard Contractual Clauses where applicable.

Maintaining Data Security Worldwide

We require that all third parties and partners comply with strict data protection standards, ensuring that your Personal Data remains secure regardless of where it is processed.

How to Contact Us

Multiple Communication Channels

We believe in clear and open communication. You can reach our dedicated support team through any of the following methods:

Telephone

Call us directly at +977-1-4412345 during business hours for immediate assistance.

Email

Send your inquiries or feedback to [email protected]. We monitor our inbox closely and strive to respond promptly.

Online Contact Form

Visit our website at https://nepal-1win.com/ and fill out the online contact form. This method is ideal for detailed questions or support requests.

Live Chat

Our live chat feature on the website connects you with a support agent in real time. This service is available during our operating hours to help you with any issues or queries.

In-Person Assistance

If you prefer face-to-face communication, you are welcome to visit our office at:

34 Thamel Marg,
Kathmandu, 44600, Nepal
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