1win Nepal KYC & AML Policy

Introduction

At 1win Nepal, our commitment to security, regulatory compliance, and transparency is paramount. As part of our operational integrity, we have established comprehensive Know Your Customer (KYC) and Anti-Money Laundering (AML) policies. These policies not only safeguard our platform and community but also ensure that we comply with all legal and regulatory requirements. This document outlines our KYC & AML policies, explaining how we verify customer identities, monitor transactions, and prevent illicit activities. By using our Services, you agree to adhere to these policies and understand that your cooperation is essential to maintaining a safe betting environment.

Purpose and Scope

The purpose of our KYC & AML policy is to prevent fraud, money laundering, and any other illegal activities. These measures are designed to:

• Verify the identity of our customers.
• Prevent the use of our Services for illicit purposes.
• Comply with international and local regulatory standards.
• Ensure transparency and fairness in all transactions.

These policies apply to every user of our Websites and Services, regardless of the amount wagered or frequency of play.

Regulatory Framework

1win Nepal operates under strict regulatory guidelines. Our KYC & AML procedures are aligned with:

• Local financial regulations in Nepal.
• International standards for anti-money laundering.
• Best practices in the gambling industry.
• Requirements imposed by our licensing authorities.

By adhering to these regulations, we ensure that every transaction on our platform is legal, traceable, and transparent.

The KYC Process

Customer Identification

KYC is the process by which we verify the identity of our customers. When you register on our platform, you are required to provide certain personal details including:

• Full name and date of birth.
• Residential address.
• Contact information such as email and telephone number.
• Government-issued identification (e.g., passport, national ID card, or driver’s license).

This information is used to confirm that you are who you claim to be. We may also request additional documentation during subsequent verification stages or if we suspect irregular activity.

Verification Procedures

Once you submit your documents, our verification team reviews the information carefully. This process includes:

• Cross-referencing the data with public and private databases.
• Checking the authenticity of identification documents.
• Confirming that the provided address and contact details are valid.
• Verifying any supporting documents as required.

The verification process is essential for ensuring that our platform remains secure and that we comply with legal requirements.

AML Measures

Transaction Monitoring

Our AML procedures are designed to detect, prevent, and report any suspicious activities. This involves:

• Monitoring all transactions in real time.
• Utilizing advanced algorithms and data analytics to flag unusual betting patterns or transactions.
• Reviewing transactions that exceed set thresholds or appear inconsistent with your account history.
• Keeping detailed records of every transaction to aid in investigations if necessary.

Reporting Suspicious Activities

If we detect any unusual or potentially fraudulent activities, we are obligated to report them to the appropriate regulatory authorities. This includes:

• Internal alerts sent to our compliance team.
• External notifications to financial regulators and law enforcement agencies.
• Temporary suspension of transactions or accounts while an investigation is underway.

These steps help us maintain a secure environment and protect both our users and our business from criminal activity.

Customer Cooperation and Responsibilities

Providing Accurate Information

Your cooperation is critical to the effectiveness of our KYC & AML measures. When registering or updating your account, you must provide accurate and current information. Failure to do so may result in account restrictions or termination. It is your responsibility to:

• Update your personal details promptly if any changes occur.
• Provide additional documentation when requested.
• Respond to any inquiries from our verification team.

Understanding the Importance of Compliance

By agreeing to our KYC & AML policies, you acknowledge that these measures are in place for your protection and the integrity of our Services. We strive to offer a safe and fair betting environment, and your adherence to these policies is a crucial part of that commitment.

Privacy and Data Protection

All personal data collected during the KYC and AML processes is handled in strict accordance with our Privacy Policy. We use state-of-the-art encryption protocols (such as TLS/SSL) to secure data transmissions and store your information in highly secured data centers. Access to your personal data is restricted to authorized personnel only. Our commitment to data protection means that we continually review and update our security measures to guard against unauthorized access, loss, or misuse.

Ongoing Monitoring and Periodic Reviews

KYC and AML are not one-time processes; they require ongoing vigilance. Our system continuously monitors your account activity to ensure that your transactions remain within the bounds of normal behavior. Periodic reviews are conducted to revalidate the information on file and ensure that there has been no change in your risk profile. In some cases, we may request updated documentation if your activity deviates from your established pattern or if there is a regulatory requirement to do so.

Training and Awareness

Our team undergoes regular training on KYC and AML procedures to ensure that they are up-to-date with the latest regulatory changes and industry best practices. This training enables us to:

• Quickly identify suspicious activities.
• Process and verify customer data efficiently.
• Respond to regulatory inquiries with complete and accurate records.

Consequences of Non-Compliance

Failure to comply with our KYC & AML policies may result in:

• Temporary suspension of your account pending further verification.
• Permanent account termination if fraudulent activities are detected.
• Reporting of the incident to local authorities for further investigation.

By using our Services, you agree to comply with these regulations and understand the potential consequences of non-compliance.

How to Contact Us

Telephone Support

For any questions or concerns regarding our KYC & AML policies, please contact our support team by phone at +977-1-4412345. Our knowledgeable representatives are available during business hours to assist you.

Email Support

You can also reach us via email at [email protected]. We monitor our inbox closely and will respond to your inquiries as quickly as possible.

Online Contact Form

Visit our website at https://nepal-1win.com and use the online contact form to submit your questions or feedback regarding our policies.

Live Chat

For real-time assistance, our live chat feature is available on our website. This service connects you directly with one of our support agents who can help resolve any issues related to KYC & AML procedures.

In-Person Assistance

If you prefer to discuss your concerns face-to-face, you are welcome to visit our office at:
34 Thamel Marg, Kathmandu, 44600, Nepal
You can view our location on Google Maps here: 1win Nepal Office